Refund policy
Last updated 25 October 2026
A Greetroot gift is made and delivered the moment you pay: you get its link straight away. Because of that, we refund when something went wrong on our side, not for a change of mind once the link is yours.
When you get a full refund
- You paid but never received your gift link, and we can’t find it for you.
- You were charged more than once for the same gift.
- Your gift doesn’t open or play properly because of a fault on our side, and we can’t fix it within 2 working days of you telling us.
- We take a gift down by mistake.
When we don’t refund
- You changed your mind after the link was delivered.
- The recipient didn’t open the gift, or opened it later than you hoped.
- You shared the link or the secret word with someone you didn’t mean to.
- We removed the gift because it broke our Terms (for example, harassment or threats).
You can see the whole gift for free before you pay, and you can still change it for 24 hours after paying.
How to ask
Write to [TODO: support email] within 7 days of paying, with your UPI reference or Razorpay payment ID (or the phone number or email you used at checkout) and a line about what went wrong.
We reply within 2 working days. Approved refunds go back to the way you paid, through Razorpay, and usually reach you in 5 to 7 working days, depending on your bank.
Contact
[TODO: legal name], [TODO: postal address]. Email: [TODO: support email].